Shipping policy

Processing time:

Please note that once you place an order with us, we aim to have it processed and shipped out to you as quickly as possible.

Orders typically ship within 2-5 business days after being placed, with an estimated delivery time of 7-21 days, depending on customs and carrier delays.

However, please keep in mind that order processing times may vary based on the volume of orders we receive, current stock levels, and other factors.

We appreciate your understanding in this matter and assure you that we will do everything we can to get your order processed and shipped out to you as efficiently as possible.

Can the order be delivered to multiple addresses?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery address, package weight, and carrier rates.

When you place an order, the system will automatically display the exact shipping fee before you complete payment, so you will always know the cost of shipping in advance.

We offer free standard shipping on all orders over $49, which will be automatically applied at checkout.

Duties and Fees

Your order may be subject to VAT, import duties, and/or taxes, due to the complexity of international laws we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the total value of the package contents and cannot alter this value. We recommend contacting your local customs office for more information regarding your country's customs policies.

If an order is refused, you are responsible for the shipping expenses and any additional duties, fees, customs, or taxes incurred in shipping.

Misdelivered packages and PO Boxes:

Our company is committed to providing reliable and timely shipping services to our customers. However, we would like to draw your attention to certain circumstances where we are not liable for misdelivered packages due to incorrect addresses or shipped to PO Boxes.

Customers are advised to provide accurate and complete shipping addresses while placing their orders. Failure to provide a correct shipping address may result in delayed or misdelivered packages. In such cases, our company is not liable for any losses or damages incurred.

In the case of international shipments, we will endeavor to use reliable carriers to ensure proper delivery. However,if a package is returned to us as "Return to Sender" by the carrier due to the inability to deliver it, we are not liable for any losses or damages incurred. In such cases, customers will be responsible for any additional shipping charges incurred for resending the package.

If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team at support@crystalmagicworks.com. We will be happy to assist you in any way possible.

Lost Packages:

We strive to provide our customers with a seamless and hassle-free shopping experience. As part of this commitment, we offer a comprehensive shipping policy to ensure that our customers receive their products in a timely and efficient manner.

We partner with reliable and trusted carriers to deliver all of our packages, but unfortunately, there are situations where packages may be lost in transit. In the event that your package is lost by the carrier, you may request a full replacement of your order, as long as the carrier certifies the lost status.

To request a replacement, please get in touch with our customer support team at support@crystalmagicworks.com and provide your order number and any relevant information regarding the lost package. We will work with the carrier to confirm the status and arrange for a replacement shipment to be sent to you. 

Please note that we are not responsible for lost or stolen packages after they have been delivered to the shipping address provided by the customer. 

We strongly recommend that customers provide a secure shipping location to prevent any issues.